On first glance you’ll notice that your message box has five special-purpose, permanent folders that can’t be removed or renamed:
How to manage your Folders
Go to your Infoblast Home page.
A list of all your folders appears on the left side of the page.
Click the name of any folder to see its contents
To display a message in the Reading Pane (the area below the list of messages), double-click on the desired message.